Refund policy

Order Returns and Cancellations

Ordered products are subject to the 14-day right of withdrawal under the Finnish Consumer Protection Act from the date the order is placed, except for fabrics cut to a length selected by the customer. If you wish to return a product, you must notify us of the return within 14 days of receiving the product. You can easily submit the notification on the Returns & Cancellations page.

Alternatively, you can also notify us of a return or cancellation by email at suvi@ommellinen.fi. However, the primary method is the notification form on the Returns & Cancellations page.

For returnable products purchased as Christmas gifts, we offer an extended return period until 7 January of the year following the purchase.

You will receive an email confirmation of the notification submitted through our online service.

If you have received the product, you must send it back no later than 14 days after submitting the return notification.

Condition of Returned Products

You may try on the product, but it must not be put into use. To receive a full refund, the returned product must be unwashed, unused and substantially unchanged. Please also keep the product tag attached to the garment.

We inspect every returned product. If the product shows signs of use or other unnecessary handling – such as dirt, stains, odours, a large amount of pet hair, stretching or similar signs – the reduction in the product's value will be deducted from the refund. If the product has become unsellable as a result of handling, the return cannot be accepted.

Pack the product carefully for return. Every product we make is valuable, so please treat it accordingly. Please include your contact details with the return (for example, the order receipt) so that we can allocate the refund to the correct order.

Checking Fabrics

ALWAYS check the fabric you ordered carefully before washing or cutting it. If you notice a possible defect in the fabric, do not wash, cut or sew it before contacting us.

Ommellinen is not liable for defects or damage caused, for example, by incorrect washing, handling or cutting of the product, or by other actions of the customer.

Issuing the Refund

Once the return has arrived at Ommellinen, we inspect the returned products and issue the refund to the payment method you used.

If you return the entire order, we will also refund the shipping cost you paid for the order.

Any reduction in the value of the product and any return costs specified in these terms will be deducted from the amount refunded.

Adjustment of Shipping Benefit for Partial Returns

Finland
If your order qualified for free shipping based on an order value of more than €150 and you return part of the order so that the value of the products you keep falls below €150, the average price of standard shipping applicable at the time of the order (currently €6) and a €6 return fee will be deducted from the amount refunded. A total of €12 will therefore be deducted from the refund.

Orders Delivered Outside Finland
If your order qualified for free shipping based on an order value of more than €150 and you return part of the order so that the value of the products you keep falls below €150, the price of the standard shipping method applicable at the time of the order will be deducted from the amount refunded. For returns from outside Finland, the customer is also responsible for arranging and paying for the return shipment.

Free Gifts
If your order included a free gift and, after the return, the conditions for receiving the free gift are no longer met, the free gift must also be returned.

Returns from Finland

Notify us of the return before sending the product. The easiest way is to use the Returns & Cancellations page. The confirmation email for your notification will include return instructions and the necessary Posti and Matkahuolto return codes.

When you use Ommellinen's Posti or Matkahuolto contract return service, a €6 return fee will be deducted from the amount refunded to you.

Returns from Outside Finland

Notify us of the return before sending the product. The easiest way is to use the Returns & Cancellations page. The confirmation of the notification submitted through our online service will include return instructions and the return address.

When returning a product from outside Finland, you must arrange the return shipment yourself and are responsible for the shipping costs. We recommend using a tracked shipping method.

Exchanging a Product

We do not process product or size exchanges as a separate exchange service.

If you would like to exchange a product for another size, colour or product, return the original product and place a new order for the product you want in our online store. Submit the return notification here.

The new order is separate from the original order and is subject to the price, availability, shipping costs and other terms in effect at the time the new order is placed.

Uncollected Shipment

Failing to collect an order does not constitute cancellation of the order. If a shipment is not collected and is returned to Ommellinen, we will deduct the costs incurred from the return of the uncollected shipment (€10) from the amount refunded. This also applies to an order where notice of cancellation was given after the shipment had already been dispatched.

Complaints and Defective Products

Statutory liability for defects under the Finnish Consumer Protection Act is separate from the 14-day right of withdrawal and does not end when the withdrawal period expires.

If you discover a defect in a product, please contact us as soon as possible after noticing the defect by email at suvi@ommellinen.fi. Please include your order number, a description of the defect and a photograph showing the product and the defect.

Complaints are handled on a case-by-case basis in accordance with the Finnish Consumer Protection Act. A defect will primarily be remedied by repairing the product or replacing it with a defect-free product. If the defect cannot be remedied as required by law, a price reduction or cancellation of the sale may apply.

If the shipment or product has been damaged during transport, please contact us as soon as possible. If the parcel is visibly damaged when received, we also ask you, where possible, to report the damage to the carrier.

Problems and Disputes

Any disputes concerning the online store will primarily be resolved through negotiation between the customer and Ommellinen.

If the matter cannot be resolved, the consumer may contact the Consumer Advisory Services of the Finnish Competition and Consumer Authority. After this, the consumer may refer the matter to the Consumer Disputes Board.

A dispute may also be resolved by a competent general court.

These delivery terms and agreements concerning the online store are governed by the laws of Finland as in force from time to time. This choice of law does not, however, limit any rights granted to the consumer under the mandatory consumer protection legislation of the consumer's country of residence.